39bat Privacy Policy — Your information is completely secure

1 Introduction

Welcome to 39bat. We believe your privacy is a fundamental right. This Privacy Policy is designed to explain what information we collect when you use the 39bat platform, how we use and protect it, and what rights you have.

This Privacy Policy applies to the 39bat website, mobile app, and all related services. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

We follow international data protection standards and regularly review our security practices. You will be notified in a timely manner of any significant changes.

2 What information is collected

39bat collects only the information necessary to provide its services. We gather three types of data — information provided directly by you, data collected automatically, and information received from third parties.

We never store your full payment card details. All payment processing is handled securely through a trusted third-party payment gateway.

3 How we use your data

39bat uses your information only for the specific purposes listed below. Each use has a clear reason behind it, and we never collect or use data beyond what is necessary.

• Account creation and management — to complete the registration process and keep your account active.
• Identity Verification — To confirm your age and identity through the KYC process.
• Processing financial transactions — to securely handle deposits and withdrawals.
• Customer support — to address your questions and resolve any issues.
• Security Verification — To prevent fraud and money laundering.
• Service Improvement — To analyze data and enhance your experience.
• Meeting legal obligations — to comply with regulatory requirements.
• Promotional Communications — To keep you informed about offers and bonuses, with your consent.

4 Data Sharing Policy

39bat does not sell or rent your personal information to any third party. However, in limited circumstances, sharing data with specific parties may be necessary.

• Payment Providers: Only the data necessary for processing transactions is shared.
• Technology Partners: Limited data may be shared to operate the platform, and all parties are bound by strict confidentiality agreements.
• Regulatory Authority: Information may be shared with relevant authorities where required by legal obligation.
• Law enforcement agencies: Providing data is mandatory when required by a valid legal order.
• Fraud prevention organizations: Specific data may be shared to investigate suspicious activity.

5 Cookie Policy

39bat uses cookies on its website. Cookies are small data files stored on your device that help enhance your browsing experience.

• Essential cookies: Used to maintain your login session and ensure core functionality. These cookies cannot be disabled.
• Performance Cookies: Used to analyze which sections of the website receive the most traffic.
• Functionality Cookies: Used to remember your preferences, such as language or theme settings.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

6 Data Retention Period

39bat does not retain your information longer than required. Retention periods are determined based on the type of data involved.

• Account information — for as long as the account is active, and for 5 years after closure.
• Transaction Records — Retained for up to 7 years as required by law.
• KYC documents — 5 years after account closure.
• Log files & technical data — retained for up to 12 months.
• Marketing Preferences — Updated immediately upon unsubscription.

7 Your Rights

As a 39bat user, you have important rights over your personal information. We respect these rights and are here to help you exercise them.

• Right of access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to object: You may object to your data being used for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days.

8 Security Measures

39bat protects your information using the latest technologies and security practices. Our security systems are regularly updated and audited by independent third-party experts.

• 256-bit SSL/TLS encryption — all data transfers are fully encrypted.
• Two-factor authentication (2FA) — an additional layer of security for your account.
• Firewall Protection — Unauthorized access is completely blocked.
• Regular Security Audits — Reviewed by a specialist team at least twice a year.
• Data Backup — Your data is backed up regularly to secure, encrypted servers.
• Access controls — only authorized personnel can access specific data.

9 Children's Privacy

39bat strictly does not serve anyone under 18 years of age. We do not knowingly collect personal information from minors.

If we discover that a minor has created an account on our platform, the account will be immediately closed and all collected data will be deleted.

10 Policy Changes

39bat may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, advance notice will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly, especially after any significant updates.

11 Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us. Our dedicated privacy team is always ready to assist you.

• Email: [email protected] (for general inquiries)
• Live Chat: Available 24/7 at the bottom-right corner of the website
• Response time: within 3 business days