39bat's Terms and Conditions — Please read before becoming a member

1 General Terms & Conditions

These Terms & Conditions form a legal agreement between 39bat and its users. By browsing the 39bat website, creating an account, or using any of our services, you are considered to have fully accepted these Terms.

39bat's services are available to adults aged 18 and over only. Using 39bat from any country or region where online gaming is prohibited by law is strictly forbidden. It is the user's sole responsibility to comply with the laws of their own jurisdiction.

39bat reserves the right to terminate service to any user at any time without cause, particularly if the user has violated these Terms & Conditions.

The English version of these Terms is the authoritative text. In the event of any discrepancy arising from translation, the English version shall prevail.

2 Account Register

To open an account at 39bat, you must provide accurate and complete information. Accounts created with false details may be closed at any time, and any funds held may be forfeited.

• Each person may only register one account. Creating multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must be active and personal.
• 39bat may request proof of identity or other documents at any time for account verification purposes.
• Users under the age of 18 are strictly prohibited from creating an account.
• It is the user's own responsibility to keep their account password confidential.
• Operating an account on behalf of another person is not permitted.

3 Bonuses & Promotions

39bat regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be read before claiming. The general bonus policy is outlined below:

• The welcome bonus is available to first-time registrants only and can be claimed once.
• Specific wagering requirements must be met before bonus funds can be withdrawn.
• Any attempt to claim bonuses across multiple accounts will result in all associated accounts being closed.
• Promotional offers are available for a limited time, and 39bat reserves the right to modify or cancel them at any time.
• Bonus funds cannot be withdrawn as real money — they may only be used for placing bets.
• Wagering requirements also apply to any winnings earned from free spins.

4 Deposits & Withdrawals

All transactions on 39bat are subject to important policies that must be followed. We are committed to maintaining a secure and transparent payment process.

• Deposits must be made from a mobile banking account or e-wallet registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Withdrawals are typically processed within 24 hours, though verification may cause some delay.
• Withdrawals can only be made to the same payment method used for the deposit.
• For suspicious transactions, 39bat may carry out additional verification procedures.
• Minimum deposit and withdrawal amounts apply; see the deposit page for details.

To prevent money laundering, 39bat complies with international AML (Anti-Money Laundering) policies. 39bat reserves the right to investigate any suspicious transactions.

5 Gaming Rules

All games on 39bat are operated to international standards. Each game has its own rules, which you should familiarize yourself with before playing.

• The outcome of Sports Betting wagers depends on the official result of the relevant match.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• The dealer's decision is final in Live Casino games.
• The RTP (Return to Player) percentage for slots games is set by the game provider.
• Draw results in bingo games are entirely random and independently verifiable.
• 39bat is not liable for any game disconnection caused by network issues.

6 Prohibited Activities

The following activities are strictly prohibited to maintain a safe and fair environment on 39bat. Any violation will result in immediate account closure.

• Creating multiple accounts or using another person's account.
• Misusing the bonus system or engaging in bonus arbitrage.
• Attempting to hack, crack, or interfere with the platform's security systems.
• Using automated software or bots to play games.
• Using the platform for money laundering or any illegal transactions.
• Abusing or harassing other members.
• Creating an account using a false identity.

7 Account Suspension & Closure

39bat reserves the right to temporarily suspend or permanently close accounts under the following circumstances:

• Violation of these Terms & Conditions.
• Suspected fraud or fraudulent activity.
• Direction from a legal or regulatory authority.
• A security threat or hacking attempt.
• Extended inactivity (36 months or more).

If 39bat closes an account without any rule violation, the remaining withdrawable balance will be returned. However, if the account is closed due to a rule violation, there is no guarantee that funds will be refunded.

8 Responsible Gaming

39bat believes gaming is a form of entertainment, not a source of income. We encourage all our members to game responsibly.

• Please do not place bets beyond your means.
• Use the account settings to set your deposit limits.
• You can temporarily suspend your gaming activity using the self-exclusion option.
• If you feel you may be developing a gaming addiction, please contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

9 Privacy & Security

Protecting your personal information is our top priority. 39bat uses 256-bit SSL encryption to keep all data secure.

• Your personal information is never sold to any third party.
• Information may be shared with relevant authorities when required by law.
• Enabling two-factor authentication is strongly recommended to keep your account secure.
• If a suspicious login attempt is detected, 39bat will notify you immediately.

To read our full Privacy Policy Privacy Policy View page.

10 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. 39bat aims to resolve all complaints within 7 business days.

• Step 1: Notify our support team via live chat or email.
• Second step: The senior review team will investigate the matter.
• Third step: A neutral mediator will be engaged if required.

In the event of a dispute over a game outcome, 39bat's server logs will serve as the final record. Decisions will be made following a review of the RNG certification report.

11 Changes to Terms

39bat reserves the right to update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page regularly.